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Contact us at:

International Laser Systems
362 Race St.
Holyoke Ma. 01040

Tel. (413) 533-4372
Fax (413) 538-7304

Ed Sordillo: ed@myils.com
Bill Sordillo: bill@myils.com

FAQ


When will my order be completed?
Orders are completed in the order in which they are received. We pay special attention to details and accuracy, so some jobs may take a little longer than others. When submitting a PO, please indicate when you will need the parts by and we will do our best to work with you to meet your deadlines.


How will my parts be shipped?
We prefer to ship via UPS, and strongly suggest them as a primary shipper. They have excellent customer service and handling processes. If you would prefer another method please contact us. If you're local, we're also more than happy to accomodate customer pick up and drop off of parts.


What materials can be engraved on?
Lasers are capable of engraving on nearly any surface. The standard materials that we engrave are glass, wood, and metal. If you have specific questions about a material and the kind of mark you would like to achieve then please feel free to contact us. We will be more than happy to assist you with your project.


How should I submit artwork?
The best format to submit artwork in is any type of vector, especially .AI files. We do have a graphic designer on staff who is capable of recreating art for use on our lasers. We have a list of accepted file types on the main page, but if you don't have those, no worries. Just send what you have and we will review the art with you. Please note that there may be an additional artwork charge applied for artwork modifications.

© 2009 International Laser Systems